BELGACOM Forum 500 Specifications download pdf (Page 98)

Introduction96

Call Queue

Introduction

A queue can be activated for the telephone numbers of any type

of telephone, i.e. for system, analogue, ISDN and DECT tele-

phones.

If a call number with a queue is busy, calls to this number enter

the queue. A caller in the queue hears an idle tone.

Calls which remain in the queue for too long are cleared from the

queue. The caller then gets a busy tone. The time until an exter-

nal call is cleared from a queue is defined by the network operator.

In the most European countries this is usually three minutes.

If more than one telephone number (e.g. trunk or team keys) has

been configured for a telephone, separate queues are used for

each number.

On the Forum Phone 530 system telephone, additional calls are

signalled by a brief tone in the loudspeaker and in the display. If

calls are in the queue, a number at the beginning of the second

line of the display on the Forum Phone 530indicates how full the

queue is. If more than one telephone number with a queue is con-

figured on the telephone, the total number of entries are dis-

played.

Calls in a queue are handled by the Forum 500 in the following

order of priority: instant connection, sensor calls, automatic

recalls, VIP calls, then other internal and external calls. Sensor

calls thus have priority over other calls, for example. Calls of the

same priority level are switched in the order of their arrival.

The system administrator sets the number of calls that can be

placed in a queue individually for each user group. The value can

lie between “0” and “99”. The “0” value deactivates the ”Call

queue” function for a user group. When the maximum number of

calls in the queue is reached, further callers hear a busy tone.

1 2 ... 93 94 95 96 97 98 99 100 101 102 103 ... 143 144

No comments

BELGACOM Forum 500 Specifications Page 98