BELGACOM Forum 500 Specifications

Belgacom Forum™ 500Mounting and CommissioningManual

8FeaturesFeaturesThe Forum 500 communications system is designed to be con-nected to an ISDN basic access using the DSS1 protocol. System access (poin

Examples of Use98Call QueuePickupThe functions “Pickup” (from a pickup group) and “Pickup selec-tive” can be used together with queues. A user who acc

Examples of Use 99Call Queuez Under PBX Configuration: Call Distribution: Incoming route all incoming calls to the number of the Forum Phone 530trunk

Examples of Use100Call QueueGroup of Three Attendant TerminalsThe attendant terminals switch all incoming calls. Incoming calls are administered in qu

Examples of Use 101Call Queuejoins the queue on each of the terminals in the hunt group. If one of the attendant terminals accepts a call from the que

102Multi-Company VariantMulti-Company VariantCommunications systems are frequently shared by several com-panies. These companies want to jointly use t

Configuring the Multi-Company Variant 103Multi-Company VariantConfiguring the Multi-Company VariantThe multi-company variant can be commissioned and c

Configuring the Multi-Company Variant104Multi-Company VariantOnly when this option has been activated are the fields required to configure the multi-c

Configuring the Multi-Company Variant 105Multi-Company Variantrange of authorisation rights for the use and configuration of features for each company

Working with the Multi-Company Variant106Multi-Company Variantensures that during configuration no seizure code is allocated twice (for two different

Working with the Multi-Company Variant 107Multi-Company Variantz The central telephone book can be used across the companies by all users of the Forum

9Featurestelephone book of the Forum 500 under the number of the caller, this will be displayed instead.The Forum 500 can be integrated into an existi

Setting up TAPI108Configuring the PC SoftwareConfiguring the PC SoftwareFurther possibilities of use can be implemented on a workstation PC with the W

Setting up TAPI 109Configuring the PC Software1. In the Start menu, select “Settings > Control Panel”. Double-click on the “Telephony” icon (“Phone

Setting up NET CAPI110Configuring the PC Software3. Enter a telephone number in the “Number” box and confirm with “Dial.” Under Windows 2000/XP you fi

Using the Systray Display 111Configuring the PC Software3. Go to the Configurator, User Manager: User menu. Select one of the users shown. Enter the n

Browser for Forum CTI112Configuring the PC Softwareunder Existing PBXs. Enter your user name and password in the boxes under Log-on. 3. If you activat

Synchronising the PC Clock 113Configuring the PC SoftwareSynchronising the PC ClockWith the network service SNTP (simple network time protocol) it is

Address Queries using LDAP114Configuring the PC SoftwareSNTP with Windows XPHere you configure the SNTP server by double-clicking on the time in the S

Address Queries using LDAP 115Configuring the PC SoftwareNote: Only users can be found for whom an internal telephone number has been configured.

116Configuration GuideConfiguration GuideThe Configuration Guide contains a series of flowcharts that will help you to plan the configuration of the F

Overview 117Configuration GuideOverviewFlowchart: OverviewYesFinishedNoEthernet network(LAN) exists?Connect the Forum 500 and theconfiguration PC to t

10FeaturesThe routing table for X.31 packet data is set in the Configurator under PBX Configuration: X.31. Additional information can be found in the

PBX Ports118Configuration GuidePBX PortsFlowchart: Configuring the PBX PortsFinishedEnter the Upn interfacesand enter the internaltelephone numbers.S0

Easy Access 119Configuration GuideEasy AccessFlowchart: Configuring Easy AccessFinishedAssign a name tothe Forum 500.Specify the IP address of the For

ISP Settings120Configuration GuideISP SettingsFlowchart: Configuring the ISP SettingsSelect one of thedefault providers in“NET Configuration:Connectio

RAS Settings 121Configuration GuideRAS SettingsFlowchart: Configuring the RAS SettingsLANUsersStatusAuthorisationNumber of connectionsFilter list INFi

LAN-to-LAN Settings122Configuration GuideLAN-to-LAN SettingsFlowchart: Configuring the LAN-to-LAN SettingsAuthorisation method of the localLAN: CLID,

E-mail Function 123Configuration GuideE-mail FunctionFlowchart: Configuring the E-mail FunctionLANInternetLANNotificationUsersFinishedNo e-mail useYes

E-mail Access124Configuration GuideE-mail AccessFlowchart: Configuring E-mail AccessConfiguration of e-mailaccess settingsMail serverUser accountsFini

General/Hardware 125Frequently Asked QuestionsFrequently Asked QuestionsThis chapter provides tips and information on how to deal with any malfunction

Telephony126Frequently Asked QuestionsQuestion: The mains plug is connected, the mains socket is supplying output, but the Forum 500 still does not fu

Tele phony 127Frequently Asked QuestionsMake sure the telephone has been properly connected.Check also whether the appropriate port has been configure

11FeaturesA LAN-to-LAN link can also be implemented by ISDN. In this way two Forum 500s can connect their LANs by dial-in on demand.A NET-CAPI program

DECT128Frequently Asked QuestionsQuestion: It is not possible to configure Call Distribution: Outgoing for multi-terminal access.You have configured m

LAN 129Frequently Asked QuestionsQuestion: Is it possible to increase the time for the enrolment procedure?You must manually enter the IPEI of the DEC

LAN130Frequently Asked QuestionsQuestion: How can I determine the IP address of the Forum 500?To find out what the IP address is, enter the code numbe

Internet 131Frequently Asked QuestionsIf you fix a name for these IP addresses in the NET Configura-tion: Easy Access: Hosts menu, you can address the

132Technical SpecificationsTechnical Specifications Mains power supply 230 V ~ 50 HzRated power Forum 512:80 VAForum 514: 80 VAForum 516: 130 VASafety

133Technical SpecificationsNote: The online help provides an overview of the limits that should be observed when configuring the Forum 500.– Supply vo

134IndexIndexNumerics2nd Forum Phone module 35Aa/b adapter 35ActorSee Intercom system 33Actor/sensor port 27AdapterAudio 36Cable (RJ-232 - RJ-45) 17Up

135IndexConnection schemeActor/sensor ports 33Analogue (a/b) ports 31S0 ports 30Upn ports 31DDECT 128DHCP 63Direct call key 87DNS 65, 68DoorlineSee In

136IndexOOnline help 55Outlook Express 114PPBX cascade 58PBX cascading 74PBX networking 77PBX number 84PC status display 111PCM port 28PIN assignmentI

137IndexThree-member team 91Time zone 113Togg le tea m 9 4Troubleshooting 125Trunk key 86UUnified team 92Upn port pin assignment 26Upn ports 26VVoice

Telephony Functions12Factory Settings on DeliveryFactory Settings on DeliveryThe following basic settings and features are active on delivery. We reco

138IndexNotes

139IndexNotes

140IndexNotes

Configuration ExampleConfiguration example: Forum 500 with connected terminalsForum Base 500Forum Base 500Forum Phone 520Analogue faxISDN telephoneFor

Subject to changesStatus 05.2004For more information:z Please dial 0800 55 400z Visit us in the Internet at www.belgacom.be/pabxz Contact your Belgaco

Authorisations 13Factory Settings on DeliveryForum 516/518z The S01 port is configured for multi-terminal access, whereas the S02 port is for system a

Authorisations14Factory Settings on Deliveryon how to configure user groups and users, please refer to the “User Manager” chapter of the online help.T

Authorisations 15Factory Settings on Deliveryz Three-party conferences can be set up.z Call protection, call-waiting protection and intercom protectio

Internet Functions16Factory Settings on DeliveryInternet FunctionsNote: Settings for mail and ISP and RAS access are only possible by releasing the Fo

Scope of Delivery 17InstallationInstallationScope of DeliveryThe delivery consists of:z One Forum 500 communications system (Forum 522, Forum 512, For

Welcome to BelgacomThank you for buying this Belgacom product. Our products meet the highest quality demands and are outstandingly designed.The follow

Notes on Safety18Installationplug from the mains socket before connecting devices to the Forum 500 ports.DANGER! This device contains hazardous voltag

Mounting Location 19InstallationMounting LocationThe ambient temperature for operating the Forum 500 must be between +5 and +40°C. The power supply mu

Available Ports20InstallationTo fasten the screws at points B and C, remove the cover of the Forum 500 and insert the screws in the holes provided for

Available Ports 21Installationz One port jack to connect the plug-in power supply. Only use the original Forum 522 plug-in power supply.CAUTION! It is

Available Ports22InstallationForum 514z Four analogue a/b ports, designed as pressure terminals(a/b1 to a/b4)z Two actor ports for connection to a do

Available Ports 23Installationz Two actor ports for connection to a door opener, designed as pressure terminals (Actor1 for activating a door opener.

Available Ports24InstallationPosition of ports on the Forum 512Position of ports on the Forum 514Position of ports on the Forum 516PCMLANUpn1/2Upn3/4a

Port Assignment, Termination, Cable Lengths 25InstallationPort Assignment, Termination, Cable LengthsS0 PortsWhether you use the switchable S0ports fo

Port Assignment, Termination, Cable Lengths26InstallationThe S0 bus is terminated by the TR at the ends;the hook switch is open.Termination on an ISDN

Port Assignment, Termination, Cable Lengths 27Installationa/b PortsThe a/b ports are for operating analogue devices (a fax machine, modem or telephone

1ContentsAbout this manual 7Features 8Factory Settings on Delivery 12Telephony Functions 12z Forum 522/512 . . . . . . . . . . . . . . . . . . . . . .

Port Assignment, Termination, Cable Lengths28InstallationDSL PortExternal DSL modems can be connected via the LAN port. In the case of the Forum 500,

Power Failure 29InstallationBasic Setting SwitchUsing the basic setting switch, it is possible to reset the Forum 500 system to the factory configurat

Connectible Devices30InstallationConnectible DevicesThe Forum 500 ports offer a large number of possibilities for con-necting devices. One of the many

Connectible Devices 31Installationnetworking two Forum 500 communications systems in a Q.SIG trunk (also refer to PBX Networking starting on page 74).

Connectible Devices32Installationz analogue telephonesz class 3 fax machinesz analogue modems (external or internal)z external devices for music on ho

Connectible Devices 33InstallationIntercom System (for a/b)The Forum 500 can be used to operate a “Doorline” intercom sys-tem. This intercom system mu

Connectible Devices34InstallationCOM PortPlease note: The connection line for the COM port can be up to three metres long.A PC for configuring the For

Accessories and Adapters 35Accessories and AdaptersThe Forum Phone 520 and Forum Phone 530 system telephones have one or two slots on the rear for var

Accessories and Adapters36Weight: 70 gDimensions: 73 x 60 x 30 mmPower consumption: max. 160 mWCable length: max. 3 mForum Phone 500 Module Headset (A

Accessories and Adapters 37Device CombinationsThe “2nd Forum Phone” module (Upn adapter) will require the use of the power supply as soon as an add-on

2Power Failure 29Connectible Devices 30z Internal/External S0Ports . . . . . . . . . . . . . . . . . . . . . . . . 30z Upn Ports . . . . . . . . . .

PRA Connector Module38PRA Connector Module(ISDN 30/Forum 516 PRA Module)The Forum 516 PRA Module allows you to operate a Forum 516/518 on a primary r

PRA Connector Module 393. For some models of the Forum 516/518 a separate module cover exists. Remove the cover of the module. To do this, push back t

PRA Connector Module40Position of the LEDs on the Forum 516 PRA Module6. Replace the module cover. To do this, insert the locking hooks at the lower e

PRA Connector Module 419. Reconnect the Forum 516/518 to the power supply. 10.Configure the S2M module in the Configurator of the Forum 516/518 (refer

42ConfigurationConfigurationConfiguration and programming of the Forum 500 is performed by the Configurator, a special software application integrated

Brief Guide to Initial Configuration 43ConfigurationThe Web console has an integrated online help function that offers comprehensive information on co

System Requirements44ConfigurationFirst Configuration via Serial Port1. The serial port can also be used as alternative access for the first configura

Configuration under Windows 45ConfigurationNote: Microsoft Internet Explorer is already installed in current versions of the Microsoft Windows operati

Configuration under Windows46Configurationtion instructions supplied with the hardware. In many cases, the TCP/IP system software is installed togethe

Configuration under Windows 47ConfigurationAfter restarting your computer, you will find an icon for the con-nection to the Forum 500 on your desktop.

3z Saving and Loading the Configuration . . . . . . . . . . . . . . . . 58z Loading SW Updates. . . . . . . . . . . . . . . . . . . . . . . . . . . .

Configuration under Windows48Configurationto the Forum 500 is established by means of additional system software: the RAS adapter software and the ser

Configuration under Windows 49ConfigurationWhen the driver software for a network card is installed, the nec-essary system software for the TCP/IP pro

Configuration under Windows50ConfigurationConnection via the S0 PortFirst-time configuration of the Forum 500 is also possible by way of an internal S

Configuration for Linux and MacOS 51ConfigurationStarting the BrowserStart the installed Web browser.When you start the Microsoft Internet Explorer fo

Configuring the Forum 50052ConfigurationFor the Forum 500 to configure the TCP/IP settings of a Linux system via DHCP, you must also install the “dhcl

Configuring the Forum 500 53ConfigurationNote: Use the Configuration Guide starting on page 116. This will assist you in making the settings in the co

Configuring the Forum 50054Configuration3. To commence configuration, you must first log on. For the initial configuration, enter your: - user name: “

Configuring the Forum 500 55Configurationwith restricted authorisations and assign them terminals as required by your users.You will find notes on usi

Configuring the Forum 50056ConfigurationFor configuration of the Forum 500 Internet functions, first ask the responsible system administrator for deta

Configuring the Forum 500 57ConfigurationPlease note: The system PIN is preset to “0000” and it is abso-lutely imperative that the system administrato

4Team Functions 86Introduction 86z Explanation of Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86z Team Configuration . . . . . . .

Configuring the Forum 50058ConfigurationSaving and Loading the ConfigurationConfigurations are saved in a file archive and can be loaded to the Forum

Configuring the Forum 500 59ConfigurationResetting the System DataYou can restore the factory settings of the Forum 500 in the Configurator. Should th

Configuring the Forum 50060ConfigurationYou can see the positions of the respective switches in the dia-gram entitled Positions of the Ports on page 2

Configuring the Forum 500 61Configurationunder Format (CCITT, A-Law) and Attributes (8000 Hz, 8 bit mono).Note: If you don't have the Sound Recor

Forum 500 in Computer Networks62Configuration ExamplesConfiguration ExamplesForum 500 in Computer NetworksOne of the outstanding features of the Forum

Introduction to TCP/IP 63Configuration ExamplesThe following LAN prerequisites are possible:Introduction to TCP/IPIn a single LAN it is possible to us

Forum 500 in a Serverless LAN64Configuration Examplesnetwork mask for a class C network is 255.255.255.0. If the IP address of the partner device does

Forum 500 in a Serverless LAN 65Configuration ExamplesThe Forum 500 in a serverless LANIn a serverless LAN, the Forum 500 takes over the IP configura-

Forum 500 in a Serverless LAN66Configuration Examplesinto your browser, a DNS request is sent to the Forum 500 IP address. The Forum 500 responds with

Forum 500 in a LAN with an IP-enabled Server 67Configuration Examplesthe LAN capable of being used via TCP/IP. The authorisation for RAS access is set

5Configuring the PC Software 108Setting up TAPI 108Setting up NET CAPI 110Using the Systray Display 111Browser for Forum CTI 112Synchronising the PC C

Forum 500 in a LAN with an IP-enabled Server68Configuration ExamplesIn many cases, an IP-enabled server configures the TCP/IP set-tings via DHCP for a

Forum 500 in a LAN with an IP-enabled Server 69Configuration ExamplesThere are two different ways of suitably configuring the internal DNS server. You

LAN-to-LAN Link70Configuration ExamplesThe user account administered by the Forum 500, with which dial-ling in is permitted, only allows the establish

Useful Information on Internet Access 71Configuration ExamplesIn the Configurator, NET Configuration: LAN-LAN menu you can configure the dial-in setti

Useful Information on Internet Access72Configuration Examplesper month (maximal) in the NET Configuration: Connections: ISP menu on the web console.Us

Useful Information on Internet Access 73Configuration ExamplesNATNetwork address translation (NAT) is activated on accessing the Internet (ISP). You r

PBX Cascading74PBX NetworkingPBX NetworkingAs requirements grow, the Forum 500 can be operated together with other PBX installations. If you merely ne

PBX Cascading 75PBX NetworkingCascaded PBX systemPutting a Cascaded PBX into OperationProceed as follows to put a cascaded PBX system into operation:1

PBX Cascading76PBX NetworkingThe master system then initialises the slave system. This may involve transfer of firmware (operating software) from the

PBX Networking 77PBX Networkingz To operate the slave system again normally, you must reset it to its factory settings (refer to Resetting the System

6

PBX Networking78PBX NetworkingExample of a PBX networkVarious line types and transmission protocols can be used for point-to-point connections. The re

PBX Networking 79PBX Networkingcase of a trunk line, the network operator is the protocol master for all three layers.Note: In the case of an S2M line

PBX Networking80PBX NetworkingTypes of Point-to-Point ConnectionThere are different types of connection available for an ISDN point-to-point connectio

PBX Networking 81PBX Networkingnected PBXs. For the protocol layers L2 and L3, one PBX is nor-mally the protocol master and the other PBX is the proto

PBX Networking82PBX NetworkingExample of a PBX network with trunk groupsIn the above example, the following trunk groups are configured for PBX 1:z Tw

PBX Networking 83PBX Networkingz The user does not get a busy signal until the attempt to set up an indirect connection via the network operator has a

PBX Networking84PBX NetworkingExample of closed numbering tablesThe automatic switching of call requests (i.e. routing) by means of trunk group overfl

PBX Networking 85PBX NetworkingTip: If, for example, you are configuring a route which can be seized using routing code “5” and have selected one or m

Introduction86Team FunctionsTeam FunctionsIntroductionWith the team functions you can manage your telephone commu-nication tasks by assigning lines wi

Introduction 87Team Funct ion sa substitute function (with another team member acting as the substitute). Calls for you are then signalled to the ter

7About this manualAbout this manualThis user guide is designed for the technician who will install the Forum 500 and put it into operation. Usually th

Examples of Use88Team Functionsz Team keys, for example, can be used to create a project group within a department. Calls from customers of this group

Examples of Use 89Team Funct ion sExample: executive/secretary teamLine SeizureThe secretary can be reached on the call number 11 (trunk key TrK 11:

Examples of Use90Team Functionsindicated on the secretary’s terminal since no appropriate trunk key is configured on the latter’s telephone.Call Signa

Examples of Use 91Team Funct ion sThree-member TeamThe three-member team described here is an example of a team configuration within a project group,

Examples of Use92Team FunctionsCall SignallingIn this example, calls via the trunk keys are signalled acoustically. Calls via the team keys are indica

Examples of Use 93Team Funct ion skey. If another team member then presses trunk key TrK 11 on his telephone, he can accept the call. For further inf

Examples of Use94Team FunctionsToggle TeamThe toggle team described here illustrates how a large number of call numbers can be managed efficiently wit

Examples of Use 95Team Funct ion sThe first support number and the first hotline number of each team member is programmed as a team key on the other

Introduction96Call QueueCall QueueIntroductionA queue can be activated for the telephone numbers of any type of telephone, i.e. for system, analogue,

Introduction 97Call QueueNote: As calling fax machines often operate with the “voice” service indicator (e.g. on analogue ports), you should assign po